Shipping Policy

At Duratrax, we fuel your RC passion with high-performance parts and accessories, backed by shipping and return policies as reliable as our racing components. Whether you’re building, upgrading, or maintaining your RC vehicle, we’ve got you covered from starting line to finish.

Shipping Information

Order Processing

Our pit crew processes orders faster than a nitro engine revs up:

• Processing time: 1-2 business days (excluding weekends/holidays)
• Tracking information: Sent via email once your order ships

Shipping Options

International Shipping

We ship globally (excluding some Asian and remote areas). Please note:

• Customers are responsible for any customs fees or import taxes
• Delivery times may vary based on destination country

Returns & Exchanges

We stand behind our RC parts like we stand behind our racers. If your purchase didn’t meet expectations, our return process is smoother than a well-tuned suspension.

Eligibility

You may return or exchange most items within 15 days of delivery if they are:

• In original, unused condition
• In original packaging with all tags and accessories
• Accompanied by proof of purchase

Step-by-Step Return Process

Step 1: Initiate Your Return
Email our pit crew at [email protected] within 15 days with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer refund or exchange

Step 2: Receive Return Authorization
Within 24-48 hours (faster than a nitro engine warm-up), we’ll email you:

• Return Authorization Number (RMA)
• Return shipping address
• Special instructions if applicable

Step 3: Package and Ship Your Return
Securely package your items (we recommend original packaging) and include:

• Completed return form (provided with your RMA)
• Copy of your invoice or packing slip

Ship to:
Duratrax Returns
4088 Spruce Drive
Bridgeville, US 15017

Step 4: Refund or Exchange Processing
Once received at our warehouse:

• Refunds: Processed within 3-5 business days after inspection
• Exchanges: New items shipped within 2 business days after inspection

Refund Information

Your refund will be issued to your original payment method:

• Credit/Debit Cards: 3-10 business days depending on your bank
• PayPal: Typically within 24 hours of processing

Note: Original shipping fees are non-refundable except for defective/wrong items.

Exchange Information

• We’ll cover standard shipping for replacement items
• You’ll receive tracking information once processed
• If the replacement costs more, you’ll pay the difference
• If it costs less, we’ll refund the difference

Damaged or Defective Items

If your RC parts arrive damaged or defective (which is rare – we quality-check every component like it’s going to the championships):

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll typically send a replacement immediately
• You may not need to return the original item (we’ll advise)

International Returns

For our global RC enthusiasts:

• You’re responsible for return shipping costs
• Use a trackable shipping method
• Customs forms should mark items as “Returned Goods”
• Original shipping fees and import taxes are non-refundable

Need Help?

Our customer support team is ready to assist like a seasoned pit crew. Contact us at:

• Email: [email protected]
• Mail: Duratrax, 4088 Spruce Drive, Bridgeville, US 15017

We typically respond faster than a brushless motor reaches top RPM!